The proposed fine of £10.5m to be imposed on Scottish and Southern Energy for mis-selling is the largest-ever on an energy supplier.
We speak to one of those who was actually doing the selling. He left the job because he found he had to 'take advantage of a human being.'
A guide to some of the options open to you as a consumer if you believe you have been mis-sold to by SSE or any other energy company.
Ofgem's £10.5m fine imposed on SSE is the biggest ever authorities have imposed on an energy supplier.