Michelle Gorringe-Smith, Marketing Director, Hotpoint, has spoken to ITV News about the safety notice issued in relation to dishwasher models FDW20, FDW60 and FDW65A.
She said that after discovering there may be a particular issue: "It did take us six months to really piece that jigsaw together and to identify the real repair that was required but as soon as we did our priority was to contact our customers.”
Martin Squires' Hotpoint dishwasher caught fire last July - before a safety notice was issued by the company about faulty models.
Hotpoint has issued a safety notice over for 71,000 of its dishwashers which could be a potential fire hazard.
A Norfolk couple have described how a blaze at their home was caused by a faulty dishwasher as they waited for a visit from an engineer.