Most NHS 111 providers have provided a good service but a small number have not.
There has been a vastly improved picture of NHS 111 compared with late March and the Easter Bank Holiday periods where problems were widely reported. Since that time, NHS England have put in place tighter controls.
We recognise the service may continue to have problems in some areas and therefore the 0845 46 47 number remains in place along with other out of hours services to ensure resilience in those places.
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Face to face with 2 tons of unpredictable muscle is an awe-inspiring moment but within a few years it will be impossible, they will be gone.