What is the NHS service 111?

  • For urgent medical help calls but not a life-threatening 999 emergencies.
  • Unlike 999, the service only offers access to health services, with the police operating on their own 101 non-emergency helpline.
  • Replaces the services provided by NHS Direct, which will end in June.
  • 111 operators are able to dispatch ambulances when appropriate.

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NHS 111: Three deaths probed

At least 22 "possible serious untoward" incidents - including three where a patient died - relating to the new NHS 111 advice line, a health magazine reports. The deaths are being investigated. NHS England is keeping a 'careful eye' on the service.