Investigation over 'unexpected death' after 111 call

NHS Direct has told ITV News they are investigating one "unexpected death" after a patient in the West Midlands contacted its 111 helpline service.

NHS Direct said it is investigating one 'unexpected death' after a patient contacted its 111 service.
NHS Direct said it is investigating one 'unexpected death' after a patient contacted its 111 service. Credit: Dominic Lipinski/PA Wire

NHS Direct said of the nine contracts it is currently operating, it is investigating seven "potentially serious" incidents related to calls to the 111 service.

Read: What is the NHS 111 helpline service?

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NHS 111: Three deaths probed

At least 22 "possible serious untoward" incidents - including three where a patient died - relating to the new NHS 111 advice line, a health magazine reports. The deaths are being investigated. NHS England is keeping a 'careful eye' on the service.