Don Winchester, from West Sussex, has told ITV Daybreak that he had to wait eight hours for help after calling NHS 111.
He said: "I kept on being put through to Shropshire, who told me they didn't deal with my area. It was one horrendous day. I never want to experience that again."
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A memorial to honour the service of millions of men and women from Africa and the Caribbean during the two world wars has been unveiled.