ITV News has uncovered claims that the NHS non-emergency 111 helpline - which was meant to help ease the burden on A&E departments in England - is instead pushing some "to breaking point".
Medical staff on the frontline claim there has been a big jump in the number of 999 callouts and a sharp rise in patients arriving in A&E departments - most of which are not urgent. They tell us this is because:
- Inexperienced 111 call centre staff are being too cautious and referring them to 999
- The computerised system of the list of questions callers are asked often leads to the conclusion of "call an ambulance"
- Callers often get tired of waiting for a call back from staff at the non-emergency helpline, or after a bad experience they end up taking themselves to A&E
NHS England says the service is working fine in most areas.
More top news
The UK's French ambassador, Sylvie Bermann said the destruction of the Calais 'Jungle' will encourage refugees to seek asylum in France.
Beatty is the first American to win the prestigious literary prize for his satirical novel, The Sellout.
Engineers are exploring greener technologies to help reduce the carbon emissions as aviation continues to expand.