A&E departments 'squeezed' by NHS 111 service

Medical staff on the frontline claim A&E departments already under pressure are being squeezed by a service designed to help - the NHS 111 helpline.

ITV News Correspondent Rupert Evelyn reports:


Surge in abandoned 111 calls

The extent of the new NHS non-emergency advice line's problems have been highlighted by a rise in abandoned calls. The number of people who hung up after waiting for more than 30 seconds increased to 29,100 in March, according to NHS figures.