Public Health Minister Anna Soubry told ITV News, "We know we have had a problem with 111 in some areas. In some areas it's working well, in some areas not so well".
The Conservative MP said, "We need to learn from that and we need to make sure that we have a proper service so we know people are getting good advice so they know where to go to to get the best treatment, to get the best remedy, but without putting pressure on A&E that it doesn't need to have"
Ms Soubry said over a million more people going to A&E departments every year, which is causing "a lot of difficulties".
More top news
Albert Thompson was initially denied vital radiotherapy for his prostate cancer unless he could produce the right documentation.
ITV News travels to Jordan to report on the growing global threat of the spread of deadly drug-resistant 'super bugs'.
The plight of Honduran migrants searching for safety has been harshly criticised by the US president.