Public Health Minister Anna Soubry told ITV News, "We know we have had a problem with 111 in some areas. In some areas it's working well, in some areas not so well".
The Conservative MP said, "We need to learn from that and we need to make sure that we have a proper service so we know people are getting good advice so they know where to go to to get the best treatment, to get the best remedy, but without putting pressure on A&E that it doesn't need to have"
Ms Soubry said over a million more people going to A&E departments every year, which is causing "a lot of difficulties".
More top news
An ejector seat manufacturer is to be prosecuted over the death of Red Arrows pilot Sean Cunningham at RAF Scampton in November 2011.
Police said the "active shooter" had since been shot by officers and they were not seeking any other suspects.
Rain will continue spreading in from the southwest, remaining heavy, especially in western areas.