On the day that ITV News uncovered claims that the NHS 111 helpline is pushing some A&E departments "to breaking point", the NHS has outlined new plans to help them cope with rising patient numbers.
Prof Keith Willett, the National Director for Acute Episodes of Care for NHS England, told ITV News the 111 service is "designed to be cautious".
Prof Willett said it offers an opportunity for patients to be able to get the help and advice they need "without going to A&E".
More top news
Clarke Carlisle "thinks about and prays for" the lorry driver he jumped in front of last year when he attempted to take his own life
The number of veterans seeking help for post traumatic stress disorder (PTSD) has risen by more than a quarter over the last year.
Plaid Cymru will today launch its election manifesto in Bangor ahead of the general election.