On the day that ITV News uncovered claims that the NHS 111 helpline is pushing some A&E departments "to breaking point", the NHS has outlined new plans to help them cope with rising patient numbers.
Prof Keith Willett, the National Director for Acute Episodes of Care for NHS England, told ITV News the 111 service is "designed to be cautious".
Prof Willett said it offers an opportunity for patients to be able to get the help and advice they need "without going to A&E".
More top news
Phone hacking was "rife" at the Daily and Sunday Mirror newspapers and the People by mid-1999 at the latest, the High Court has heard.
Free banking may be a myth but it is one we are attached to - Barclays said they would like to charge for current accounts but could not.
Benjamin Netanyahu has excoriated President Obama as a man who is pursuing a recklessly naive policy with Iran.