Nurses going home 'in tears' after shift

The Royal College of Nursing's Janet Youd, a nurse consultant in emergency care, told ITV News, "My nurses are going home from the end of a shift in tears because we can't give the care that we want to give":

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Surge in abandoned 111 calls

The extent of the new NHS non-emergency advice line's problems have been highlighted by a rise in abandoned calls. The number of people who hung up after waiting for more than 30 seconds increased to 29,100 in March, according to NHS figures.