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Surge in abandoned 111 calls

The extent of the new NHS non-emergency advice line's problems have been highlighted by a rise in abandoned calls. The number of people who hung up after waiting for more than 30 seconds increased to 29,100 in March, according to NHS figures.

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BMA: NHS 111 helpline 'putting patients lives at risk'

Dr John Hughes from the British Medical Association has said the NHS 111 helpline is putting patients lives at risks because of the way it is currently set up.

He told ITV News: "It's under-resourced and it doesn't have clinically trained staff handling the calls.

"They are using a computer programme to reach a diagnosis which hasn't in my opinion or that of any other doctors been adequately tested yet", he added.

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