The new NHS 111 non-emergency helpline in England is struggling to manage the increase in the volume of calls it receives, according to new figures.
Between February and March as the service was rolled out in more areas, the number of callers getting through to an operator within a minute fell from 90 percent to 84 percent.
Eight percent of callers abandoned their calls after 30 seconds, more than double the previous month.
And, the number of calls being dealt with by a clinical staff member fell from almost a third to 21 percent.
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