Surge in abandoned 111 calls

The extent of the new NHS non-emergency advice line's problems have been highlighted by a rise in abandoned calls. The number of people who hung up after waiting for more than 30 seconds increased to 29,100 in March, according to NHS figures.

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NHS 111 helpline 'struggling', according to figures

The new NHS 111 non-emergency helpline in England is struggling to manage the increase in the volume of calls it receives, according to new figures.

Between February and March as the service was rolled out in more areas, the number of callers getting through to an operator within a minute fell from 90 percent to 84 percent.

Eight percent of callers abandoned their calls after 30 seconds, more than double the previous month.

And, the number of calls being dealt with by a clinical staff member fell from almost a third to 21 percent.

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