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Surge in abandoned 111 calls

The extent of the new NHS non-emergency advice line's problems have been highlighted by a rise in abandoned calls. The number of people who hung up after waiting for more than 30 seconds increased to 29,100 in March, according to NHS figures.

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NHS England: Majority of 111 services 'satisfactory'

The data published today on the performance of NHS 111 in March 2013 showed a satisfactory NHS 111 service is now operating in most of the country.

The majority of NHS 111 services in England are now meeting the performance standards, though some providers continue to fail to meet the standards set especially at weekends.

Where providers are failing to meet standards, NHS England is working with local CCGs who took over the commissioning of the NHS 111 service on 1 April 2013 to ensure these providers have plans in place to improve and meet the required standards.

Our focus continues to be on making sure that providers of services in problem areas meet the terms of their action plans to boost performance for our patients.

– NHS England

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