Surge in abandoned calls to NHS helpline 111

The extent of the new NHS non-emergency advice line's teething problems have been highlighted by a stark rise in abandoned calls.

The number of people who hung up after waiting for more than 30 seconds increased from 6,976 in February to 29,100 in March, according to NHS England figures.

And the average call length also increased from 14.19 minutes in February to almost 18 minutes in March. However, the number of calls to the line increased by more than half a million between the same time-frame.

Last week, leading doctors warned that the "problematic" roll-out of the NHS 111 advice line has left patients not knowing where to turn to for help.

Advertisement

Surge in abandoned 111 calls

The extent of the new NHS non-emergency advice line's problems have been highlighted by a rise in abandoned calls. The number of people who hung up after waiting for more than 30 seconds increased to 29,100 in March, according to NHS figures.