Over a third of people have experienced unacceptable standards of care in the NHS during the past two years, according to the ITV News Index carried out by ComRes.
They blame a target culture among management and a lack of compassion among NHS staff.
- 34% said that they, or someone they knew, had experienced poor standards of care in the past two years.
- But 58% agreed that, overall, the NHS provides a high standard of care.
Source ITV News/ComRes