Citizens Advice said the Office for Fait Trading (OFT) must take "tough and immediate action" on payday lenders following a 12-week deadline to prove their good behaviour.
Analysis from 780 cases reported to Citizens Advice between November 2012 and May this year found:
- People were being chased for loans they had never taken out
- Customers were being "hounded" at their home to shame them into paying up
- Struggling borrowers' bank accounts were being drained of cash "without any warning" by lenders using a type of payment agreement called a continuous payment authority (CPA)
- In some cases lenders also took more than they were owed and refused to give a refund
More top news
Robert Braddick bought the lease on a car park in his home town, and immediately made it free for everyone.
The former Chelsea manager has agreed a deal that could be extended until 2020 as Louis van Gaal's replacement at Old Trafford.
Hundreds of passengers escaped down emergency slides as smoke on a Korean Air Lines plane forced a mass evacuation before take-off.