Citizens Advice said the Office for Fait Trading (OFT) must take "tough and immediate action" on payday lenders following a 12-week deadline to prove their good behaviour.
Analysis from 780 cases reported to Citizens Advice between November 2012 and May this year found:
- People were being chased for loans they had never taken out
- Customers were being "hounded" at their home to shame them into paying up
- Struggling borrowers' bank accounts were being drained of cash "without any warning" by lenders using a type of payment agreement called a continuous payment authority (CPA)
- In some cases lenders also took more than they were owed and refused to give a refund
More top news
The department store chain scraped a profit in the six months to March.
Russia’s Investigative Committee claim to have traced Yulia's movements from her Moscow home to the airport.
Cyber stalkers and scammers rely on careless posts and lax security. Here are the key ways to keep your personal information private.