We broadly welcome the attempt to clarify consumer rights when a product is defective, to introduce a proportionate system of redress for consumer protection issues led by enforcers and in particular to define a consumer protection regime for digital content for the first time in the absence of a fully harmonised EU approach.
Reputable retailers usually solve problems without the need for legal intervention but this Bill helps to clarify the law.
We look forward to the discussion on the draft and to continuing to work alongside the Department for Business, Innovation and Skills as it undergoes pre-legislative scrutiny.
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