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Consumer rights moves welcomed

New government proposals to strengthen and simplify consumer rights have been welcomed by consumer groups. The proposals will give shoppers the right to get some money back after one failed repair or replacement.

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Retailers welcome attempt to clarify consumer rights

We broadly welcome the attempt to clarify consumer rights when a product is defective, to introduce a proportionate system of redress for consumer protection issues led by enforcers and in particular to define a consumer protection regime for digital content for the first time in the absence of a fully harmonised EU approach.

Reputable retailers usually solve problems without the need for legal intervention but this Bill helps to clarify the law.

We look forward to the discussion on the draft and to continuing to work alongside the Department for Business, Innovation and Skills as it undergoes pre-legislative scrutiny.

– British Retail Consortium director general Helen Dickinson

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