– Which? executive director Richard Lloyd
The new Bill of Rights will bring consumer law into the 21st century at last, making it easier for everyone to know their rights and giving people more power to challenge bad practices.
There are many welcome measures in the Bill, including reforming the law on unfair terms and conditions and giving consumers clear rights when digital downloads go wrong. This will be good for consumers and good for businesses that try to do the right thing by their customers.
New government proposals to strengthen and simplify consumer rights have been welcomed by consumer groups. The proposals will give shoppers the right to get some money back after one failed repair or replacement.