David Prior, the CQC chairman, said patients would be encouraged to complain if the level of care they receive fails to meet the new standards. He told The Times (£):
For patients and their families these fundamental standards will be an unambiguous baseline: if they see or receive care that falls below that line, they should report it at once.
We will give people who lead hospitals clear guidelines about what good care looks like so they know that patients know what to expect.
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