Mrs Kelleher, 74, came in after an accident at home. It is the first time she has been to A&E for herself.
After she fell and hurt her foot she called her daughter brought her to the Queen Elizabeth Hospital.
Mrs Kelleher and her daughter Elizabeth said they did not go to their GP because they thought they would only get referred and it was quicker to come straight here.
Mrs Kelleher added that she "wouldn't have thought to call 111."
A&E departments across the country are having what some people call "a challenging" time and others say is a full-blown crisis.
Queen Elizabeth Hospital Birmingham is a major trauma centre treating the most severely injured casualties from across the Midlands.