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The NHS treats more than a million patients every 36 hours. The A&E at the Queen Elizabeth Hospital in Birmingham has seen a sharp increase in numbers and today ITV News examines what is happening in these units.

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74-year-old 'wouldn't have thought of calling 111'

Mrs Kelleher, 74, came in after an accident at home. It is the first time she has been to A&E for herself.

After she fell and hurt her foot she called her daughter brought her to the Queen Elizabeth Hospital.

Mrs Kelleher called her daughter and came strsight to A&E after hurting her foot. Credit: ITV News

Mrs Kelleher and her daughter Elizabeth said they did not go to their GP because they thought they would only get referred and it was quicker to come straight here.

Mrs Kelleher added that she "wouldn't have thought to call 111."

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