Sheila Kate Long came to A&E after more than six weeks of visiting her GP. She said she is desperate for a dermatology referral and for, "a doctor to listen to me."
Sheila's right hand is swollen and painful and covered with scabs and she says she has spoken to her GP many times about getting treatment.
Her condition is so severe that she has trouble writing and there is evidence it may be spreading to her other hand.
A&E departments across the country are having what some people call "a challenging" time and others say is a full-blown crisis.
Queen Elizabeth Hospital Birmingham is a major trauma centre treating the most severely injured casualties from across the Midlands.