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The NHS treats more than a million patients every 36 hours. The A&E at the Queen Elizabeth Hospital in Birmingham has seen a sharp increase in numbers and today ITV News examines what is happening in these units.

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A&E patient: 'I just want a doctor to listen to me'

Sheila Kate Long came to A&E after more than six weeks of visiting her GP. She said she is desperate for a dermatology referral and for, "a doctor to listen to me."

Sheila Long has come to the A&E out of desperation for help with a skin condition. Credit: ITV News

Sheila's right hand is swollen and painful and covered with scabs and she says she has spoken to her GP many times about getting treatment.

Her condition is so severe that she has trouble writing and there is evidence it may be spreading to her other hand.

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