Sheila Kate Long, who arrived at A&E around an hour ago, has been seen by the staff at Queen Elizabeth Hospital and left. She was suffering from a skin condition which left her in pain and without the full use of her right hand.
Sheila has been given a referral to a dermatologist as she had hoped - but has been told that it could still be anywhere from three to six weeks before she gets an appointment.
A&E departments across the country are having what some people call "a challenging" time and others say is a full-blown crisis.
Queen Elizabeth Hospital Birmingham is a major trauma centre treating the most severely injured casualties from across the Midlands.