Joanne Goddard called 999 after suffering from severe sunburn for three days - she had been out enjoying the good weather over the weekend.
Joanne said she could not walk because her legs were so badly burned and that she was in a huge amount of pain.
When asked if she had considered calling the new 111 number she said she had no idea what it was and would have been unlikely to use it.
Joanne had spoken to her GP but said that the surgery had been unhelpful and told her to use cream, which she had done, but that it made no difference so she called for an ambulance.
A&E departments across the country are having what some people call "a challenging" time and others say is a full-blown crisis.
Queen Elizabeth Hospital Birmingham is a major trauma centre treating the most severely injured casualties from across the Midlands.