An 82-year-old woman who asked to remain anonymous said she has come to A&E because she lost faith in her GP.
She initially went to a walk-in centre a month ago with an ankle complaint and was then referred to a GP.
After waiting to see her doctor, she was told to buy aqueous cream to treat the complaint.
Now she has come to A&E in the hope that she will be given treatment which makes her ankle better.
A&E departments across the country are having what some people call "a challenging" time and others say is a full-blown crisis.
Queen Elizabeth Hospital Birmingham is a major trauma centre treating the most severely injured casualties from across the Midlands.