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The NHS treats more than a million patients every 36 hours. The A&E at the Queen Elizabeth Hospital in Birmingham has seen a sharp increase in numbers and today ITV News examines what is happening in these units.

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Woman, 82, comes to A&E after giving up on GP

An 82-year-old woman who asked to remain anonymous said she has come to A&E because she lost faith in her GP.

She initially went to a walk-in centre a month ago with an ankle complaint and was then referred to a GP.

After waiting to see her doctor, she was told to buy aqueous cream to treat the complaint.

Now she has come to A&E in the hope that she will be given treatment which makes her ankle better.

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