The 111 service is an absolutely vital source of information and reassurance to the British public, especially for those who cannot easily get out and about to visit their GPs.
If people don't have confidence in it, or if it's not available in their area, then they will present at A&E instead, putting further strain on already stretched services.
The British Red Cross is calling on the government to ensure more preventative services are in place for everyone in or at risk of a health crisis, and the 111 line is one of them.
More top news
Malaysian Airlines flight MH370 vanished more than a year ago carrying 239 people on board. Here is a look at the key events since.
Investigators have released images of two more people they wish to speak to about the Hillsborough tragedy.
The number of reported anti-semitic incidents in the UK have increased by just over 50%, figures released by a charity have suggested.