NHS England deputy chief executive Dame Barbara Hakin told ITV News NHS 111 is a "great concept" and blamed providers, including NHS Direct, for failing to deliver a quality service:
More top news
Known as 'spice' and 'black mamba', the so-called legal high is suspected of contributing to deaths in male and female institutions.
Prince Harry will launch the countdown to the 2017 Invictus Games in Canada - as he gears up for the this year's event in Florida.
The government has announced plans to ensure staff receive tips left by customers in bars and restaurants.