NHS 111 'has potential to be excellent service'

NHS England deputy chief executive Dame Barbara Hakin told ITV News NHS 111 is a "great concept" and blamed providers, including NHS Direct, for failing to deliver a quality service:

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NHS Direct pulls out of 111 deal

The troubled NHS 111 telephone service was thrown into turmoil today as one of its main providers, NHS Direct, announced it was seeking to "withdraw from the contracts it entered into".