The Friends and Family Test is a key part of the solution to driving up standards in hospitals, NHS England's national director for patients and information said today, after it was revealed the report would be published for the first time today.
Tim Kelsey said:
At the heart of the tragedy of Mid Staffordshire was one simple lesson: the NHS has got to do better at listening to patients and doing something about what they say.
This is a radical response, a potential game changer. It creates a direct conversation and gives NHS staff the opportunity to respond quickly to what they are being told. Patients can also use the information to see what others are saying about the services.
We hope to encourage a patient-led revolution in healthcare, driven by the transparency, better information and public participation in design of services.