– Prime Minister
I am determined to give patients a far greater voice within the NHS as a way of highlighting the best and worst of care within our hospitals.
With the ‘Friends and Family’ test, we now have a single measure that looks at the quality of care across the country.
I want the NHS to put patient satisfaction at the heart of what they do and expect action to be taken at hospitals where patients and staff say standards are not good enough.
Almost two-thirds of patients would be "extremely likely" to recommend the A&E ward in which they were treated to friends and family, according to a new "friends and family" survey designed to highlight the levels of care in England's hospitals