I am determined to give patients a far greater voice within the NHS as a way of highlighting the best and worst of care within our hospitals.
With the ‘Friends and Family’ test, we now have a single measure that looks at the quality of care across the country.
I want the NHS to put patient satisfaction at the heart of what they do and expect action to be taken at hospitals where patients and staff say standards are not good enough.
Almost two-thirds of patients would be "extremely likely" to recommend their A&E according to a new "friends and family" survey.
With a fanfare and a tweet from Number 10, the curtain rises on the NHS Friends and Family rating system but what do the results mean?