British Airways have apologised to Heathrow-bound customers who had to return twice to a Saudi Arabian airport due to a faulty plane.
The Boeing 747 plane first had to turn back to Riyadh on Wednesday due to a problem with the wing flaps. Then the same plane took off yesterday following repairs, but soon into the flight the same problem occurred, so it again returned to Riyadh airport.
Only one BA staff member attended the needs of more than 300 irate passengers, some of who were reportedly sick and emotional. A BA spokesperson said:
"We apologise to customers for their experience, and we sent a replacement aircraft to fly them to the UK. Our customer service teams are contacting customers directly to offer compensation, expenses and complimentary tickets as a gesture of goodwill.
"The safety of our customers and crew is always our first concern and due to a technical problem, the decision was taken to return the aircraft to Riyadh.
"Our crew and customer service teams did everything they could to care for customers, and we provided overnight hotel accommodation."