Anger as Thames Water announces surcharge plans

Plans for Thames Water to charge their customers a one-off surcharge of approximately £29 have been greeted with anger on social media site Twitter.

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Surely risk of Thames Water's "unforeseen circumstances" belongs to its shareholders, not its customers? Cut dividends, don't hike bills!

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Let's be clear, Thames Water. I pay my bill. others don't, so I have to pay again. And if I refuse to pay I am cut off. OK, perfectly fair.

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Dear @thameswater , please hire someone like myself to go over your accounts, you can easily raise the money without raising your bills!

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Thames Water defends bill rise

Thames Water has written to the industry regulator Ofwat to ask permission to charge customers an addition one-off fee of about £29 per household. The firm, which made £150m profit last year, has blamed "unquantifiable" costs.