Payback time for customers of 'pointless' plans

Seven million people are entitled to £1.3 billion after purchasing a 'credit card and identity theft' policy through their banks that was often pointless.

ITV News Consumer Editor Chris Choi reports:

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Firms' £1.3bn mis-selling bill

Major high street banks and credit card companies face a bill of up to £1.3 billion for compensating customers mis-sold CPP Group's credit card and identity theft protection.