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Millions get unwanted PPI alerts

More than 30 million people have received unwanted messages about claiming for mis-sold Payment Protection Insurance (PPI), according to the figures from the Citizens Advice Bureau.

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'Ban PPI cold calling' says Citizens Advice Bureau

The Citizens Advice Bureau wants cold calls about the mis-selling of Payment Protection Insurance (PPI) to be banned and said it is "completely unacceptable" for calls to disrupt family time and work meetings.

Over a third of the complaints Citizens Advice handles about financial services stem from a cold call.

There is a particular problem with claims management companies. People are finding that sometimes the promises made over an unexpected phone call aren't delivered.

This means people who have been mis-sold PPI lose out twice: first at the hands of the bank and secondly from the claims firms because they don't get the full compensation they deserve. I want financial services firms to be banned from cold calling.

– chief executive at Citizens Advice, Gillian Guy

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