Public Accounts Committee chairwoman Margaret Hodge has said that today's report shows that the Department for Work and Pensions has embarked on a scheme "with little idea as to how it was actually going to work".
– margaret hodge, chairwoman, public accounts committee
Confusion and poor management at the highest levels have already resulted in delays and at least £34 million wasted on developing IT.
If the department doesn't get its act together, we could be on course for yet another catastrophic government IT failure.
This damning indictment from the NAO [National Audit Office] gives me no confidence that we will see the £38 billion of predicted benefits between 2010-11 and 2022-23.
Vulnerable benefit claimants need a secure system they can rely on.