Banks and financial services firms paid out £2.55 billion to customers in redress payments in the first half of 2013, new figures from City watchdog the Financial Conduct Authority (FCA) reveals.
Consumer complaints reported by financial services firms fell by 500,000 between the second half of 2012 and the first half of 2013.
- 2.9 complaints were made in the first half of 2013, compared with 3.4 million in the previous six months
- 51% of complaints reported in the first half of 2013 were upheld, with a £2.55 billion of redress paid to consumers
More top news
Tracey Crouch told ITV News she will ensure all future reforms and cuts are scrutinised to see if they make people more lonely.
Journalist Jamal Khashoggi has not been seen since entering the Saudi consulate in Istanbul.
A largely fine day in the north, whilst southern areas remain grey and damp as rain clears eastwards.