Banks and financial services firms paid out £2.55 billion to customers in redress payments in the first half of 2013, new figures from City watchdog the Financial Conduct Authority (FCA) reveals.
Consumer complaints reported by financial services firms fell by 500,000 between the second half of 2012 and the first half of 2013.
- 2.9 complaints were made in the first half of 2013, compared with 3.4 million in the previous six months
- 51% of complaints reported in the first half of 2013 were upheld, with a £2.55 billion of redress paid to consumers
More top news
Teenagers are being tricked into sending inappropriate photographs through social media, police say.
June and Barry Steenkamp tell Good Morning Britain they accept the judge's decision but still do not believe Pistorius' version of events.
Fifteen British WW1 soldiers will be reinterred at the Commonwealth War Graves Commission cemetery today, 100 years after their deaths.