Banks and financial services firms paid out £2.55 billion to customers in redress payments in the first half of 2013, new figures from City watchdog the Financial Conduct Authority (FCA) reveals.
Consumer complaints reported by financial services firms fell by 500,000 between the second half of 2012 and the first half of 2013.
- 2.9 complaints were made in the first half of 2013, compared with 3.4 million in the previous six months
- 51% of complaints reported in the first half of 2013 were upheld, with a £2.55 billion of redress paid to consumers
More top news
A woman from Gloucester who was conned out of £5,000 is warning others not to fall victim to the same scam.
A £199 billion Private Finance Initiative bill will need to be footed by the taxpayer, even if there are no further deals struck.
Top temperatures of 9 Celsius (48 F).