Barclays: This is no time for self-congratulation

Responding to figures released by City watchdog the Financial Conduct Authority, (FCA), that show Barclays as the UK's most complained about bank, Ashok Vaswani, Chief Executive of Barclays Retail and Business Banking, said his bank was "striving to do better."

Read: Barclays 'most complained about bank in 2013'

Though complaints were down by 11%, the bank received 370,733 complaints in the first half of 2013. Mr Vaswani said:

Whilst the number of complaints we receive is reducing sustainably as we work hard to put our customers at the heart of everything we do, this is no time for self-congratulation.

Even one unhappy customer is one too many which is why we must always strive to learn lessons on how we can do better.

That is why we will now publish complaints data every three months with additional information on how we are tackling their root causes.

Read: Banks pay out £2.55bn to customers in first half of 2013

Advertisement

Barclays 'tops complaints list'

The five most complained about banks and financial services firms received a total of 1.3 million complaints in the first half of 2013, according to City watchdog the FCA. Barclays was the most complained about bank, the FCA figures said.