Penelope Schofield, the West Sussex coroner, said there was "institutionalised abuse" at Orchid View care home in Copthorne.
She said those involved in the neglect of pensioners at the now defunct home should be "ashamed" as it was announced a serious case review has been set up.
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The remains of Steven Cook, a British tourist who disappeared more than a decade ago while on holiday, have been found.
The company said it had "considered pricing changes very carefully" and "sought to minimise the impact on customers".
Chief Executive Ross McEwan told ITV News he was "pleased" with the bank's performance and would therefore accept his role-based allowance.