Relatives of the 19 elderly people who died inside Orchard View care home in Copthorne, West Sussex, told an inquest into their deaths they were concerned about the levels of care inside the home.
Call bells were often not answered for long periods of time, and in some cases were in places that the residents could not reach.
Relatives said their loved ones were not tended to properly, were often left unattended and physically inactive for long periods of time, and were not given any mental stimulation or attention by staff.
More top news
Scientists have discovered the oldest known earth-size planets discovered which they say raises the prospect of 'ancient life'.
Auschwitz survivor Alina Dabrowska was a victim of the cruel experiments of Nazi doctor Josef Mengele, known as "the Angel of Death."
Here are just some of the faces and stories of Auschwitz survivors 70 years on from the concentration camp's liberation.