Energy UK have issued a warning that "no-one should be cold this winter" and urged people to contact their energy company if they have failed to deliver insulation improvements in time to homes.
A statement said:
No-one should be cold this winter. If people are worried they should contact their energy company - they may have schemes to help and can offer advice.
Energy UK has been working with local authorities on the delivery of the ECO and the Green Deal. We have already held a number of roadshows round the country where participants - including local authorities, housing associations, providers, DECC and the Green Investment Bank - have been able to share their experiences and learn for best practice.
– Spokesman for the energy industry's trade association, Energy UK
We appreciate that ECO, like any major new Government programme, takes time to bed in and for people to understand how things work, but the industry is committed to helping in that process.