A review into the NHS complaints system has concluded that there must be a "revolution".
The report, led by Labour MP Ann Clwyd, found that people think there is a "lack of independence" in the current system, with the way many hospitals handle complaints akin to "marking their own homework".
Patients and their families are reluctant to complain about bad care and hospitals are too "defensive" to hear and address concerns, the review found.
The report concluded that it should not be "painful or difficult" to complain about poor care. It made a string of recommendations from patients' bedsides to hospital board room.
More top news
Tougher regulations coming into effect today are intended to crack down on motorists driving under the influence of drugs.
A Finnish punk band whose members have autism and Down's Syndrome have been chosen as the country's entry for the Eurovision Song Contest.
The PM promises to double to 200,000 the number of homes built under an existing scheme aimed at easing Britain's housing shortage.