'We expect distinct improvement within a year'

Labour MP Ann Clwyd, who led today's critical report of the way the NHS handles complaints, said the review team expects significant improvements with a year.

She said around 30 organisations have made promises to act on today's recommendations.

Read: Bereaved daughters says NHS system must fundamentally change

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NHS complaints system blasted

A review into how the NHS handles complaints has called for a "revolution" in the way it deals with complaints after hearing there is a "toxic cocktail" that prevents concerns being heard and addressed.