Labour MP Ann Clwyd, who led today's critical report of the way the NHS handles complaints, said the review team expects significant improvements with a year.
She said around 30 organisations have made promises to act on today's recommendations.
More top news
Janet Jackson is expecting her first child at the age of 49, according to reports.
The Rolling Stones have become the latest musicians to ask Donald Trump to stop playing their songs during his campaign.
A chilly evening and night with clear skies and tomorrow a little more cloud through Scotland and Northern Ireland again.