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Energy firms 'faster switching'

Energy minister Ed Davey has set out new measures the government claims will give consumers more control, including making it possible to switch suppliers within 24 hours.

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Reforms to 'put consumers in control' of energy market

Energy Secretary Ed Davey has set out a series of measures designed to "put consumers in control" of the energy market:

  • Energy firms must make switching faster, with the ambition of reducing it to 24 hours instead of the current five weeks
  • They will have to provide QR (Quick Response) codes on energy bills so that smartphone users can switch to the best deals in a few clicks
  • Firms may have to provide information on cheaper tariffs to switching websites
  • They should make every effort to return money to customers with closed accounts

He also announced that his department will consult on introducing criminal sanctions for those who manipulate the energy markets.

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