More than one in five benefit claimants do not have access to the type of banking facilities, such as direct debits and bill payments, needed for the new Universal Credit, Citizens Advice found.
According to research by the charity:
- Some 49% said they would struggle with online forms.
- At least 47% having no home internet.
- Over three quarters, 83%, were not ready to budget according to a single monthly payment and would have preferred fortnightly payments helpful to cope.
- Some 86% felt they lacked vital information.
- 75% wanted rent to continue to be paid directly to their landlord.
More top news
Two ambulances crashed leaving one driver dead and three people seriously injured.
A scandal-hit NHS trust where a teenager drowned in the bath is still failing to protect patients from risk of harm, a watchdog has found.
New research suggests metal-on-metal hip replacements implanted since 2006 are more prone to failure and they "fail in a much nastier way".