Benefit claimants 'unprepared'

The Government has come under fire for poorly preparing benefit claimants for the new Universal Credit, which will replace six means-tested benefits by 2017. Research by Citizens Advice showed almost half of claimants were not ready to claim online.

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CAB: Claimants lack banking facilities for new benefits

More than one in five benefit claimants do not have access to the type of banking facilities, such as direct debits and bill payments, needed for the new Universal Credit, Citizens Advice found.

According to research by the charity:

  • Some 49% said they would struggle with online forms.
  • At least 47% having no home internet.
  • Over three quarters, 83%, were not ready to budget according to a single monthly payment and would have preferred fortnightly payments helpful to cope.
  • Some 86% felt they lacked vital information.
  • 75% wanted rent to continue to be paid directly to their landlord.

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