Complaints against energy companies soar

A huge rise in complaints against energy company is being contributed to consumers fed-up with a surge in energy prices and shabby customer service, a consumer panel has found.

npower
Npower customers were the most likely to complain, Consumer Futures found. Credit: PA

Figures compiled by Consumer Futures found energy provider npower to be the worst offender in the eyes of customers, racking up 202.5 complaints per 100,000.

The main energy provider with the lowest number of complaints was SSE, with 38.3 per 100,000, between April and June 2013.

Consumer Futures admitted the figures did not include complaints lodged after the recently announced price hike.

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Surge in energy complaints

Complaints against energy companies have surged due to rising prices and poor customer service, according to a consumer panel. Data put together by Consumer Futures showed npower was the most complained about "big six" company.