One of the most chilling accounts of the Francis report came from Mid Staffs employees, who considered the care they saw as being normal.
Cruelty became normal in our NHS and no-one noticed. The Francis report made 290 recommendations. I accept the principles behind all of them and wherever possible have adopted the practical solution suggested by the inquiry.
Today's measures are a blueprint for restoring trust in the NHS, re-enforcing professional pride in NHS frontline staff and above all giving confidence to patients that after Mid Staffs, the NHS has listened, the NHS has learnt and the NHS will not rest until it is delivering the safest, most effective and most compassionate care anywhere in the world.