Labour criticised the Government's new measures to cap mobile phone bills for victims of handset theft as "not strong enough protection" for consumers, because it relies on voluntary participation from phone companies.
– Helen Goodman, Labour’s Shadow Communications Minister
By relying on a voluntary approach they are not giving strong enough protection to consumers, who too often face phone rip-offs.
Labour has clear plans that the Government should implement now.
Caps on charges run up on stolen phones should be fixed at £50.The companies should also be required to give people warnings when reaching limits on texts and phone call and concrete steps should be taken on the recycling of handsets.
The measures, set to be introduced next spring, include a break-off clause if call prices rise mid-contract, but Ms Goodman said this will "fail" most people with phone contracts.
"Existing fixed contracts should be fixed – introducing ‘fixed means fixed’ from January will fail most mobile users."