The boss of energy firm npower has said he would be receiving a "much reduced" bonus because of his company's poor customer service.
Chief executive Paul Massara apologised for what regulator Ofgem dubbed the "serious deterioration" in customer service.
He told Daybreak: "The fact is we haven't delivered the customer service they deserve.
"When the board sit down and review my bonus they will reduce my bonus because I haven't actually delivered for customers."
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