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npower's billing error apology

Energy supplier npower has written to millions of customers to apologise after what was described by Ofgem as a "serious deterioration" in customer service. His chief executive said he will be receiving a "much reduced" bonus because of the failings.

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npower received five times more complaints than SSE

npower received five times as many complaints as the best performing energy firm SSE, research showed.

  • npower had 202.5 complaints per 100,000, compared with 38.3 for SSE - the lowest level of the main energy providers - from the April to June period, Consumer Futures research showed.

npower also recently announced a 10% average bill increase but has said that it will reduce bills as a result of a shake-up of Government green levies.

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