Many npower customers will have noticed a serious deterioration in service levels over the last year.
The huge growth in complaints about npower is wholly unacceptable and is an issue that Ofgem takes very seriously and is why we intervened in this case.
npower's commitment that its customers will not lose out financially as a direct result of the company's billing system problems is important and we will expect npower to do all it can to identify and rectify such cases.
More top news
David Clarke has been charged with false imprisonment and possession of a sawn-off shotgun and a samurai sword, along with other charges.
It remains in Britain's hands whether it ends up with a good deal, no deal or no Brexit at all, according to the European Council president.
24-year-old Jac Holmes, from Bournemouth, had been fighting alongside Kurdish YPG forces since 2015