RBS to compensate customers 'out of pocket'

RBS has said it is to compensate customers left "out of pocket" from the recent card payment failures. NatWest, RBS and Ulster Bank customers were left unable to use their bank cards for three hours yesterday. The banks say the matter is now resolved.


We would like to apologise to our customers. If anyone has been left out of pocket as a result of these problems, we will put this right.


Any customer experiencing issues this morning should get in touch with our call centres or branches where our staff will be ready to help.


RBS branches to open early after IT problems

More than 1,000 NatWest and RBS branches will open early on Wednesday after a glitch left customers unable to use credit and debit cards for three hours on Monday evening.